OFFICE CANCELLATION POLICY

• The office maintains a 48 hour cancellation policy. See below for graduated late fees.
• The office offers a 15-minute grace period. Patients arriving more than 15 minutes late cannot be seen and will be charged the full visit rate.

EMERGENCY EXCEPTIONS TO THE LATE CANCELLATION POLICY

• Emergencies such as hospitalizations that occur within the 48 hour cancellation window are exempt from late fees.

REMINDERS

• Work meetings, deadlines or traffic delays do not qualify as exemptions to the late cancellation policy.
• Colds and flus are not exempt from the late cancellation policy.
• If you feel that you may be coming down with something but are hoping to feel better in time for your appointment reach out to the office to discuss prior to the 48 hour window to avoid a late fee.
• If you are actively sick with a frequent, uncontrolled, productive cough, fever or vomiting please call to reschedule your appointment prior to the 48 hour window.
• For milder common-cold or viral symptoms plan to wear a surgical mask during your appointment. If you don’t have one, one will be provided.
• For all other illness, injury or malaise, including headaches, migraines or menstrual cramps, if you prefer not to come to your appointment and feel the need to cancel, the late fee schedule will apply.
• Please keep in mind that insurance cannot be billed for late cancellations and that the full cancellation fees apply.

LATE FEES

• Late fees for cancellations within the 48 hour window will be applied as follows:
  • No charge IF notified before the 48 hour window
  • 50% of the full visit price if notified between 48 – 24 hours before the scheduled appt.
  • 100% of the full visit price if notified between 24 – 0 hours before the scheduled appt.
• The applicable late fee will be charged to the card on file at the time of the missed visit